From submitting your details to receiving your payout โ here's exactly what happens when you file a claim with Claim261.
Step by Step
Your Claim Journey
1
โ๏ธ
Submit Your Flight Details
Fill in our simple claim form with your flight number, date, and disruption type. Our system instantly cross-references EU261/2004 regulations to determine your eligibility โ usually in under 30 seconds.
Our legal experts review your case in detail. We check flight data, weather records, airline communications, and precedent cases to build the strongest possible claim on your behalf.
๐ง Legal expert review๐ Flight data analysisWithin 24 hours
3
๐
We Contact the Airline
We send a formal legal demand to the airline on your behalf. Many airlines pay within 2โ4 weeks. If they refuse or delay, we escalate through national enforcement bodies or court proceedings.
โ๏ธ Legal letters sent๐ We handle all responsesEscalation if needed
4
๐ณ
You Receive Your Money
Once the airline pays, we transfer your compensation directly to your bank account. We deduct our success fee only at this point โ you never pay anything upfront or if we don't win.
๐ฆ Direct bank transferโ No win, no feeTypically 2โ8 weeks total
Eligible Disruptions
What Can You Claim For?
โฐ
Flight Delay
3+ hour delay at arrival. Applies regardless of departure delay.
โ
Cancellation
Flight cancelled with less than 14 days notice before departure.
๐ซ
Denied Boarding
Bumped off your flight due to overbooking or operational reasons.
๐
Missed Connection
Missed a connecting flight due to a delay caused by the airline.
๐
Historical Flights
Flights from up to 3 years ago are still claimable in most EU countries.
๐
Non-EU Airlines
Any airline flying out of an EU airport โ including non-EU carriers.
FAQ
Questions About The Process
Do I need to provide documents upfront? โพ
Not initially. You just need your flight number and date. We may ask for your boarding pass or booking confirmation later to support the claim.
What if the airline rejects my claim? โพ
Airlines reject claims all the time โ often incorrectly. We escalate to national enforcement bodies or pursue court action at no extra cost to you.
How long does a claim take? โพ
Most straightforward claims resolve in 2โ6 weeks. Disputed cases can take 3โ6 months. We'll keep you updated throughout.
What's your success fee? โพ
Our success fee is typically 25โ35% of the compensation recovered, deducted at the point of payout. There is absolutely no fee if we don't win your case.
Ready to Start Your Claim? โ๏ธ
Check your eligibility in 2 minutes โ completely free, no obligation.