We started Claim261 because we believe every passenger deserves fair treatment โ and the compensation they're legally owed.
Who We Are
Passenger Rights Specialists
Claim261 was founded by a team of aviation lawyers and travel industry veterans who witnessed first-hand how airlines routinely denied passengers their legal rights under EU Regulation 261/2004.
We've built a platform that makes it effortless for passengers to claim what they're owed โ without needing to understand complex legal processes or deal directly with airline bureaucracy.
Our team has collectively processed thousands of successful claims, recovering millions of euros for passengers across Europe. We operate on a strict no win, no fee basis.
We're headquartered in London with legal teams across the EU, allowing us to handle claims through national enforcement bodies in all EU member states.
โฌ600
Maximum per passenger
98%
Success rate on eligible claims
14 days
Average payout time
0%
Upfront cost, ever
Our Values
What We Stand For
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Fairness First
We believe passengers deserve to be treated with respect. Airlines are legally obligated to compensate you โ and we make sure they do.
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Full Transparency
No hidden fees, no surprises. You know exactly what we charge and we keep you updated throughout your claim.
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Your Advocate
We fight for you โ not the airline. Our legal team challenges every refusal and pursues enforcement action when needed.
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Speed & Efficiency
We've streamlined every step. From submission to payout, we aim to resolve claims as fast as legally possible.
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Data Security
Your personal and financial data is protected to the highest standards. We are fully GDPR compliant.
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Pan-European Reach
We have legal representation in all EU member states, allowing us to pursue claims through local enforcement bodies.
The Team
Meet the Experts
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James Robertson
CEO & Co-Founder
Former aviation lawyer with 12 years of EU passenger rights experience.
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Sophie Mรผller
Head of Legal
EU law specialist, formerly at the European Commission.
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Alex Torres
Head of Operations
10 years in airline operations. Knows exactly how airlines process claims.
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Priya Kapoor
Customer Success
Dedicated to ensuring every claimant gets the best possible outcome.
Trust Us With Your Claim โ๏ธ
Join thousands of passengers who've successfully claimed with Claim261.